Digital Medic Ltd
Computer Support
Digital Medic - Call us FREE
Digital Medic Ltd
Computer Support
Digital Medic - Call us FREE
Digital Medic Ltd
Computer Support
dml call us
  • ComputerComputerPC Repairs

    PC support and maintenancePC support and maintenanceAny problem Solved!

    Our team will attend your site and repair your computer, bringing them back to life and giving them a service to increase performance and running speed.Our team will attend your site and repair your computer, bringing them back to life and giving them a service to increase performance and running speed.

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  • Laptop Repairs

    Laptop support and maintenanceLaptop support and maintenanceAny problem Solved!

    Damaged/Broken screens, slow performance, damaged power socket and more can all be fixed by our team of experienced engineers.Damaged/Broken screens, slow performance, damaged power socket and more can all be fixed by our team of experienced engineers.

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  • Remote Support

    Direct to your desktop

    Our remote support service covers virus removal and general troubleshooting. We can help with all problems this way, except for internet or hardware problems.Our remote support service covers virus removal and general troubleshooting. We can help with most problems this way, except for internet or hardware problems.

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Residential Services

Residential Services

Home user support, troubleshooting and maintenance

Computer support to home users is a FIXED price of £50* for a 2 hour slot at your home. This service includes checking your system for viruses, troubleshooting slow or misbehaving machines, and any of our other services you require us to look at for you.

*£50 is for a single computer and does not cover replacement parts

Please note: We no longer support Apple Mac's

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Business Services

Business Services

Business support and preventative maintenance

We offer computer and network support services including Managed IT Services, Technical, Remote and General Support for your Small Business. With our complete IT support monthly plans for your business you can have a predictable budget for your IT needs, and peace of mind knowing your systems are at their top performance level.

Please note: We no longer support Apple Mac's

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Digital Medic Ltd covers the following areas with our computer (PC) and laptop repair service and also our business suppot and maintenance services:

A

Abbotsford, Abinger Hammer, Abinger Hill, Abingworth, Adversane, Alfold Bars, Ansty, Ardingly, Ashfold Crossways, Ashington, Ashurst Wood

B

Balcombe, Balcombe Lane, Baldwins Hill, Balls Green, Bantridge, Barlavington, Barnsnap, Bashurst, Basing Hill, Baynards, Bedham, Belmoredean, Betchworth, Bewbush, Bignor, Billingshurst, Bines Green, Black Corner, Blackwell, Bletchingly, Blindly Heath, Bolney, Bolnore Village, Bramblefield, Broadbridge Heath, Broadfield, Brockham, Brook Street, Brooks Green, Broomers Corner, Broomershill, Brownings Hill, Buck Barn, Bucks Green, Bucks Head, Bunce Common, Burgess Hill, Burleys Wood, Burstow, Bury Hollow

C

Charlwood, Chelwood Common, Christs Hospital, Churchwood, Cinder Hill, Clarks Green, Clemsfold, Coates, Cold Harbour, Coldwaltham, Colgate, Coneyhurst, Coolham, Coombewick, Cootham, Copsale, Copthorne, Cottesmore, Cowfold, Cox Green, Crabtree, Crawley, Crawley Down, Crosspost, Crowhurst, Croydon, Cuckfield, Cudworth

D

Dane Hill, Danes Hill, Daves Green, Dial Post, Domewood, Doomsday Green, Dorking, Dormans Park, Dormansland, Down Park, Dragons Green, Drungewick Copse, Dukes Hill

E

East Grinstead, East Wantley, Egdean, Ellen's Green

F

Faygate, Felbridge, Felcourt, fernhill, Fittleworth, Five Oaks, Forest Row, Fox Hill, Franklands Village, Furnace Green, Furnace Wood

G

Gatwick, Gay Street, Goddards Green, Godstone, Goose Green, Gossops Green, Greatham, Green Street

H

Hammerwood, Handcross, Harbolets, Hardham, Harwoods Green, Haywards Heath, Heath Common, Highbrook, Highgate, Holbrook, Holmbush, Hookwood, Horley, Horne, Horse Bridge, Horsham, Horstead Keynes, Horsted Keynes, Hurst Green

I

Ifield, Ifield Green, Ifieldwood, Ifold, Itchingfield

J

None

K

Kettles Bridge, Kingscote, Kingsfold, Kingsland, Kirdford

L

Lambs Green, Langhurst, Langley Green, Lindfield, Lingfield, Lingfield Common, Little Birketts, Little Bognor, Little London, Little Parkminster, Littlehaven, Littleworth, Lower Beeding, Lower  Horncroft, Lowerhorncroft, Lowfield Heath, Loxwood

M

Maidenbower, Mannings Heath, Maplehurst, Marehill, Mayers Green, Meath Green, Monks Gate

N

New England, New Town, Newchapel, Newpound Common, North Heath, North Holmwood, Northgate, Norwood Heath, Norwood Hill, Nutbourne, Nutbourne Common, Nuthurst

O

Oakwood Hill, Oakwoodhill, Okehurst, Outwood, Oxted

P

Pagewood, Parbrook, Parham, Park Street, Partridge Green, Paynes Green, Pease Pottage, Philpots, Picketts, Pilborough, Plummers Plain, Pollards Hill, Pollingfold, Pound Hill, Povey Cross, Pulborough

Q

None

R

Rackham, Redhill, Reigate, Rickmans Green, Riverhill, Rock, Roffey, Roundstreet Common, Rowfant, Rowhook, Rudgwick, Rusper, Russ Hill

S

Saint Hill, Salfords, Scaynes Hill, Selesfield Common, Selfield Common, Sharpethorne, Shermanbury, Shipley Bridge, Slinfold, Slough Green, Smallfield, Smock Alley, Snow Hill, South Nutfield, Southgate, Southwater, St Johns Common, Staplefield, Staples Hill, Steers Common, Stonequarry, Stopham, Storrington, Strood Green, Sullington, Sullington Warren, Sunnyside

T

Thakeham, The Haven, The Jordans, The Mens, Thomset's Bank, Three Bridges, Tilgate, Tinsley Green,  Tismans Common, Tower Hill, Turners Hill, Turners Hill Park

U

Upwaltham,

V

None

W

Walliswood, Warminghurst, Warnham, Warninglid, Watersfield, Weatherhill, West Burton, West Chiltington, West Green, West Grinstead, West Hill, West Hoathly, West Wantley, Westcott, Whitemans Green, Whitewood, Wiggonholt, Wisborough Green, Withypitts, Wivelsfield, World's End, Worth, Wych Cross.

X

None

Y

None

Z

None

Postcodes

RH1, RH2, RH3, RH4, RH5, RH6, RH7, RH8, RH9, RH10, RH11, RH12, RH13, RH14, RH15, RH16, RH17, RH18, RH19, RH20

 

THESE ARE THE TERMS AND CONDITIONS THAT APPLY TO ALL GOODS AND SERVICES SUPPLIED TO YOU BY DIGITAL MEDIC LTD. IT IS IMPORTANT THAT YOU READ THESE TERMS AND CONDITIONS BECAUSETHEY INCLUDE EXCLUSIONS AND DISCLAIMERS IN RESPECT OF LIABILITY AND LOSS ARISING FROM THE GOODS AND SERVICES SUPPLIED BY DIGITAL MEDIC LTD.

All contracts formed between DIGITAL MEDIC LTD and users shall be governed by, and construed in accordance with English Law.

Any disputes not resolved by the normal complaints procedure will be resolved exclusively in the courts of England & Wales under English Law.

These terms and conditions do not affect your statutory rights.

We have the right, at our discretion, to refuse to supply goods you order.

Goods are subject to availability. If we do not supply the goods we will refund any money already paid. We will not be liable for compensation or damages if we do not supply goods.

We aim to deliver any goods within 14 days; however, deliveries may be subject to conditions outside of our control. All delivery times are approximate and we will not be held liable for any compensation or damages as a result of late or non-delivery.

Please check the goods on delivery. If goods are delivered damaged or faulty you must inform us within 7 days of delivery and we will arrange collection and replacement at our cost. If you do not inform us within 7 days we shall have no liability for goods said to be damaged on delivery. This does not affect your statutory rights.

You will only own the goods once we have received payment in full. You will be responsible for the goods once delivery is made or delayed by you at delivery.

To return goods please follow the returns procedure detailed under the Warranty Terms and Conditions supplied with the product. We do not accept liability for the costs of return, returns damaged in transit or not received by us. Refunds may incur a restocking fee and exclude postage and packaging fees and any advertising fees.

Every care has been taken in the preparation of any offer. However, as far as is permitted by applicable law, we disclaim all warranties, expressed or implied as to the accuracy of information contained herein.

We do not accept any responsibility for any web site not under our control, which may act as a portal for our site, or be connected by hypertext links from our site.

To qualify for our No-Fix-No-Fee policy, the customer must allow DIGITAL MEDIC LTD sufficient time and access to the computer to diagnose and fix PC problems (this includes return-to-base PC repair). If the customer does not allow sufficient time before a diagnosis can be made, they will be billed by the hour. It is at the technician′s discretion whether or not a repair is possible.

In order for DIGITAL MEDIC LTD to remain in business, payments must be made when the work is completed. Unless a service agreement is on place which supersedes these conditions. In case collection proves necessary, the client agrees to pay all fees incurred by that process. Please pay on time.

Web design - DIGITAL MEDIC LTD reserves the right to remove web pages from viewing on the Internet until final payment is made.

All parts supplied by DIGITAL MEDIC LTD are brand new, unless stated or requested by the Customer. Brand new parts come with a 1 year manufacturer′s warranty, commencing from the date the item was purchased by DIGITAL MEDIC LTD.

The warranty on any hardware will be voided if any sticker placed on the warrantable equipment is removed, broken or tampered with.

Equipment is only covered for faulty workmanship on parts, and for parts that fail due to manufacturing defects recognised by the component manufacturer. This warranty does not cover failure of equipment due to the system not being serviced adequately, or failure from "fair wear and tear". This warranty does not cover repairs for the replacement of parts due to incompatibility. The warranty holder will be liable to pay for these repairs.

Damage to a system or components, supplied by DIGITAL MEDIC LTD, caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, voltage fluctuation, amperage fluctuation, rust or corrosion, are not covered under warranty.

Warranties do not cover loss or damage due to negligence, accidents, theft, flood, fire, earthquakes, electrical storms or any other act of God or any war related events.

DIGITAL MEDIC LTD reserves the right to suspend or cancel warranties for failure to pay monies owing to DIGITAL MEDIC LTD as a result of non-warranty work being carried out on a system at the request of the warranty holder.

All work is covered by a labour only 30 day warranty. If the same problem re-occurs within 30 days of the original repair (stated on the invoice), DIGITAL MEDIC LTD will only charge for any additional parts that may be required. Excludes faults caused by software, virus and end user errors.

Any repair performed on an item under warranty whereby no fault can be found, or the fault is not covered under warranty (i.e. software, virus, end user error or other non-warranty cause herein stated) a ′No Fault Found′ fee may be payable by the warranty holder at the usual hourly rate.

DIGITAL MEDIC LTD reserves the right to change these conditions at anytime without notice.

DIGITAL MEDIC LTD - DISCLAIMER

Customer shall back up all data stored in the products to be repaired and remove any removable media, such as diskettes, CDs, DVDs or PC Cards before returning or submitting the products for repair or replacement.
DIGITAL MEDIC LTD does not accept any liability for data or software which is lost, corrupted, deleted or altered during repair. Customer accepts full responsibility for Customer software and data and DIGITAL MEDIC LTD are not required to advise or remind customers of appropriate backup and other procedures.
DIGITAL MEDIC LTD will not be liable for any damage caused to other equipment by Goods supplied.
DIGITAL MEDIC LTD does not accept responsibility for any damage resulting from viruses or other malicious pieces of software that may have been transmitted during servicing or escaped detection.
DIGITAL MEDIC LTD have permission from the customer to replace assemblies or components with devices of similar, or better, design and capability.
The customer understands and accepts that some applications may no longer work properly after a repair, due to the installation of different hardware or software. It is the customer′s responsibility to reconfigure or reinstall any such applications.
DIGITAL MEDIC LTD have permission from the customer to carry out the work on the equipment in need of repair.

Privacy Policy of Digital Medic Limited (referred to in this policy as "we", "us" and "Digital Medic")

Contents

  • Introduction
  • How We Collect Information
  • The Information We Collect
  • How We Use Your Information
  • Disclosure of Your Information
  • Retention of Information
  • Accessing Your Information
  • Changes to this policy
  • Customer Information
  • Glossary

    1. Introduction

    This policy explains:
    1. how we collect information about you both directly and indirectly;
    2. what information we collect about you
    3. the ways in which we may use and share that information; and
    4. how you can update or access any personal information we hold about you.
    Please read this Privacy Policy in conjunction with the applicable Services terms & conditions and any other product or service terms of which you have been notified.

    2. How We Collect Information

    1. We ONLY collect information directly from you when you book and service or purchase a product from us via telephone, email, or elsewhere.

    3. The Information We Collect

    We collect such information as:
    1. your name;
    2. billing address;
    3. installation address;
    4. delivery address;
    5. telephone number;
    6. email address;
    7. for contracted clients only we also store user account login details for computers and websites;

    4. How We Use Your Information

    We may use and analyse information about you in order to:
    1. we do NOT share your data with anyone, we do not send out newsletters or other communications unless required by law;
    2. process your order;
    3. supply Services and products that you have ordered;
    4. contact you if necessary;
    5. verify that you are an authorised user for security purposes;
    6. arrange for payment of goods or Services purchased;
    7. inform you of any changes of service or provide advice;
    8. assist us with crime and fraud prevention such as to check your identity;
    9. assist you with any product or Services enquiries, including the investigation and resolution of service affecting issues and dealing with any billing queries you may have;
    10. investigate any complaints or other enquiries that you submit to us;
    11. debt tracing, debt recovery, credit management and crime, fraud and money laundering detection and prevention; and

    5. Disclosure of your Information

    We may disclose your information:
    1. to credit reference agencies and fraud prevention agencies;
    2. to any relevant public authority or law enforcement agency;
    3. where required by law, regulation or legal proceedings;
    4. where we believe it is necessary to protect Digital Medic or third party rights and property; or
    5. where you give us false or inaccurate information and we identify or suspect fraud.
    6. Where we are compelled to do so by law;
    7. in response to a valid, legally compliant request by a competent authority;
    8. during emergencies when we believe physical safety is at risk;
    9. in response to a complaint that that there has been a breach of the Services terms & conditions or any other product or service terms of which you have been notified;

    6. Retention of Information

    We retain information only for as long as we need it. In relation to the following information we are required to retain it for not less than six months and not more than five years (as required by law) in order to ensure that this information is available for the purpose of the investigation, detection and prosecution of serious crime:
    1. Name;
    2. Address;
    3. Telephone number;
    4. Email Address;
    5. Date and time of any bookings;

    7. Accessing your Information

    1. We can supply certain types of personal information on request: including but not limited to billing, name and address. Requests should be made in writing and include your name, contact telephone number and proof of your identity (such as a photocopy of your passport, birth certificate or driving licence) and address (for example, a copy of a utility bill or bank statement), and the information you require. We'll charge you £10 to cover the administrative cost of supplying the requested information. If we hold any inaccurate information about you, please tell us and we will correct it.
    2. Our address is:
       Data Controller
       Digital Medic Ltd
       8 Lime Avenue,
       Horsham, West Sussex.
       RH12 4DZ

    8. Changes to this Policy

    We will keep this policy under review and any changes made from time to time will be posted on this page.

    9. Security and Protection of Customer Information

    1. Security
      1. You data is stored on our system using 256-bit encryption which is the strongest standardized encryption available, and is used for secret and top secret information all over the worldPasswords
      2. You must not share your password for any message services or Portal access. Your passwords and the answers to secret questions are your responsibility, and must not be disclosed to any third party. This is also important for your own protection.
      3. Data Security Procedures
      4. We are constantly reviewing our procedures to protect your personal data from unauthorised access, accidental loss and/or destruction. We DO NOT hold any bank or credit card details.
      5. Security of Communications
      6. Please be aware that communications over the Internet, such as e-mails and Webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. Digital Medic cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

    2. Users 16 and under
      If you are aged 16 or under, please get your parent or guardian's permission before contacting us and providing any personal information. Users without this consent are not allowed to provide us with personal information.

    3. Cookies A "cookie" is a piece of information, like a tag, which some websites create on your PC/mobile phone which identifies your PC/mobile phone whenever you visit that website. In order to provide you with the best possible online experience, Digital Medic may create cookies when you visit the Digital Medic site. In order to help you, cookies may be used to:
      1. keep track of how many times you visit the website;
      2. track where you have come from if you were referred to our Portal;

        You have the ability to accept or decline cookies. Most PCs automatically accept them but you can modify your browser settings to decline if you so wish - click here to switch off cookies on your browser. If you decline cookies, some aspects of the Digital Medic site may not work on your PC/mobile phone and you may not be able to access areas you want on the website. For this reason we recommend that you accept cookies. If you select the 'Remember Me' function, where it is available, for any return visits, you will need to have cookies enabled on your browser.

    Glossary

    Broadband services
    The following services: broadband Internet connection and access, modem and associated cables and filter(s) lease services, IP address services, maintenance and support services, and such other services as are agreed in a broadband order or as Digital Medic may agree to provide you from time to time under the broadband contract.

    Internet
    The international system of interconnected computer networks utilising standard protocols and procedures to transmit electronic data.

    Network
    The electronic communications system by which we make Services available in the United Kingdom.

    Spam
    Unsolicited "junk" e-mail or messages sent to large numbers of people to promote products or services. The term also refers to inappropriate promotional or commercial postings to discussion groups or bulletin boards.

    Webmail
    An email system that can be accessed via the web browser.

    Web Services
    Services provided from our website www.o2.co.uk and any additional websites linked from our website.

    Services terms and conditions.
    Terms and conditions for our Services located on our website.